In order to get support for your ThemeForest purchase, you MUST validate your purchase through our support system. This is an easy process but if you come up against any issues please email us on firstname.lastname@example.org.
Login to your ThemeForest account and hover over your username in the top right and click on the Downloads link.
Find the product in the list of your downloads and click on the License Certificate link.
Open the downloaded text file and look for the Item Purchase Code line, this is the code you need to paste into the ThemeForest Purchase Code field.